RETURN POLICY/SHIPPING POLICY

 

RETURN POLICY

ALL SALE ITEMS (or items bought with a discount) ARE FINAL SALE!! No EXCHANGES OR RETURNS!

There are NO REFUNDS. Exchanges only.

Please email a.sumayahshop@gmail.com for inquiries on exchanging items with your item order number and item you would like to exchange with.

You must ship within 7 days after receiving your item(s).

Once approved for the exchange, you can ship your items to:

A.SumayahShop

 1836 Westchester Ave

PMB 3863

The Bronx, New York, 10472

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

It is highly suggested that you use shipping services that provide tracking. A.SumayahShop will not be responsible for any lost items.

 

SHIPPING POLICY

Please allow 2-5 BUSINESS days for all orders to be processed. This does not include weekends.

There is a flat rate shipping fee of $7 for customer within the US.

ALL PREORDERS SHIP IN 1-2 WEEKS! If your order contains a PREORDER item, the rest of your items will not ship until the PREORDER item is in hand!  If you would like your items to ship separately, please click “PreOrder Separate Shipping” at checkout!

INTERNATIONAL POLICY

Shipping cost will be calculated at checkout.

It is important to note that international shipping can take 7-21 business day to be delivered, this does NOT include the additional time it takes to process your order, which is 1-4 days.

This time MAY be increased due to customs in your country. We are NOT responsible for any delays or additional fees incurred through customs.

LOST ITEMS

A.SumayahShop is NOT responsible for lost items due to

Incorrect addresses

Carrier mistakes

If your item(s) says it has been delivered and you did not receive your order, you must contact your local carrier.